There are 5 components to effective ACT Support.

Firstly, there is ACT Support related to customising the ACT database to the client buisness requirements.

Secondly, there is ACT support related to the infrastructure to be used and ACT Support to select the best options given the business available IT infrastructure and future plans and ACT Support to configure the selected options.

Thirdly, there is ACT Support related to use of available add-ons to extend the use of ACT. Another component of ACT Support relates to the extraction of data in a meaningful way so the business can make suitable decisions based on the information gathered.

Fourthly, there is ACT Support that relates to ACT Training of all the users to a level of competence required in the business.

The final component of ACT Support relates to resolution of problems occurring as a result of internal and external influences on the way ACT works.

In order to provide the levels of ACT Support required by clients is not a simple matter. That is why ACT Specialists have specialised staff to deal with each aspect of Act Support

ACT Training

The most important step in getting the most from your ACT program is to undertake to suitable ACT Training from a person who understands your business. This person also needs to know to do the ACT training that is focused on your needs rather than generalised ACT Training. ACT Training needs to be based on your business processes. Another key aspect to to match the ACT Training to the level of ACT competence of the participant. As the competence builds, the ACT Training can add more complex procedures. ACT Training should always be based on understanding the concepts first, then applying these with the ACT Training environment.

ACT Specialists provide ACT Training in three alternative approaches:
1. ACT Training through the WEB using Webconference.com;
2. In house ACT Training done at the client premises
3. Public ACT Training Courses.

What is ACT?

1. Act is a database program that has been designed to track contact between you and your clients, prospects and suppliers and any other person of relevance to the business.
   
   
2. It has been developed over 20 years and remains the leading program in its category with more than 5 million users internationally.
   
   
3. A strength is its full integration with office tools such as word processors, spreadsheets and email programs. Its power is expanded with hundreds of add-on products. A way to describe how ACT can work in the business is to view it as the central data storage and coordinating system for all communication and marketing activities in the firm. It is the place where staff share their activities, communications and activities with prospects and clients.